E-commerce helpdesk with deep Shopify integration and revenue-attributed support
Gorgias is the leading helpdesk for e-commerce businesses, built around deep native integrations with Shopify, Magento, BigCommerce, and WooCommerce. It displays order history, tracking status, and customer lifetime value directly in the ticket view, enables agents to perform Shopify actions (refunds, order edits, cancellations) without leaving the conversation, and attributes support interactions to revenue — positioning customer service as a sales channel rather than a cost center.
Gorgias is a strong fit if its core strengths match your workflow, budget, and support needs. Use the quick signals below before opening the full review.
Gorgias built its product around a specific insight: e-commerce support agents spend the majority of their time on a small set of repetitive actions — checking order status, processing refunds, updating addresses, handling returns — and traditional helpdesks require agents to switch between the helpdesk and the e-commerce admin to complete these actions. Gorgias eliminates the context switch.
Gorgias's Shopify integration is not just data display — agents can process refunds, cancel orders, duplicate orders, add tags, and modify shipping addresses directly from the ticket interface without opening Shopify. The customer's full order history, previous tickets, and lifetime value display in the ticket sidebar. A refund request that would require three tab switches in a traditional helpdesk resolves in Gorgias with one action.
Gorgias tracks whether customers who received support subsequently made a purchase, attributing revenue to specific conversations and agents. Support managers can measure which conversation types convert to sales, which agents produce the highest revenue-per-ticket, and whether proactive support outreach generates measurable return. This positioning — support as a revenue channel — is Gorgias's key differentiator from traditional cost-center helpdesk thinking.
Gorgias's intent detection recognises 'Where Is My Order' queries and auto-responds with the customer's tracking link and order status using Shopify data — resolving the most common e-commerce query type without agent involvement. High-volume Shopify merchants report that WISMO automations handle 30–50% of all incoming tickets.
Score: 8.0/10 — Best helpdesk for Shopify and DTC e-commerce; ticket-volume pricing and Shopify dependency limit fit for other contexts.
$10/mo
$120/mo billed annually
$60/mo
$720/mo billed annually
$360/mo
$4,320/mo billed annually
$900/mo
$10,800/mo billed annually
Gorgias is best for Shopify merchants and DTC brands handling high volumes of order status, refund, and shipping queries who need agents to take action without leaving the helpdesk, E-commerce customer experience teams that measure support impact on revenue and need the attribution data to justify support investment, High-growth DTC brands that need automations to handle repeat query types (WISMO) without agent involvement.
No. Gorgias does not currently list a permanent free plan in ToolRankr data.
Paid plans start at $10/mo.
Gorgias is reviewed using ToolRankr's scoring model for ease of use, value, features, support, and overall quality. Affiliate links may earn a commission, but sponsored labels do not change editorial scoring.
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