Multi-channel helpdesk combining live chat, email, voice, and social media support
LiveAgent is a comprehensive multi-channel customer support platform used by over 21,000 companies, combining a built-in call center, live chat with the fastest chat widget in the market, email ticketing, a customer portal, and social media integration. Its all-in-one model — including a native VoIP call center without third-party integration — makes it the complete communication hub for SMBs that need all channels in one affordable system.
LiveAgent is a strong fit if its core strengths match your workflow, budget, and support needs. Use the quick signals below before opening the full review.
LiveAgent's comprehensive channel coverage — email, live chat, phone, and social media — without requiring third-party integrations for any channel is its defining advantage. For SMBs that need a complete multi-channel support system, LiveAgent's all-in-one model eliminates the integration complexity and additional cost of assembling the same capability from separate tools.
LiveAgent's built-in call center supports inbound and outbound calling, call recording, IVR (interactive voice response), call transfers, and queue management — all within the helpdesk without integrating Twilio, RingCentral, or another VoIP provider. Voice tickets route to the same queue as email and chat tickets, handled by the same agents in the same interface. For SMBs that need phone support but lack the technical resources to integrate a separate telephony platform, this native call center is a significant simplification.
LiveAgent's live chat widget is performance-benchmarked against major competitors and positions itself as the fastest-loading widget available — relevant for e-commerce and service businesses where widget load time affects conversion rates and customer experience on every page load.
LiveAgent's free plan covers live chat, email ticketing, and call center access for unlimited agents — though with a 7-day history limit. For businesses evaluating whether multi-channel helpdesk is right for them, the free plan provides sufficient functionality for a meaningful test without financial commitment.
Score: 7.6/10 — Best all-in-one helpdesk with native call center for SMBs; dated interface and limited integrations compared to category leaders.
Free
Free billed annually
$15/mo
$180/mo billed annually
$35/mo
$420/mo billed annually
$59/mo
$708/mo billed annually
LiveAgent is best for SMBs that need a complete multi-channel support system including phone — live chat, email, and voice — in one tool at affordable pricing, Businesses that need a built-in call center without the integration complexity of connecting Zendesk to a separate VoIP provider, Companies in Central/Eastern European markets where LiveAgent has strong regional presence and support.
Yes. LiveAgent currently lists a free plan in ToolRankr data.
It has a free plan.
LiveAgent is reviewed using ToolRankr's scoring model for ease of use, value, features, support, and overall quality. Affiliate links may earn a commission, but sponsored labels do not change editorial scoring.
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