E-commerce customer support platform with Shopify and multi-store management
Re:amaze is a customer support and engagement platform for e-commerce businesses offering a shared inbox for email, chat, and social media, with native Shopify, BigCommerce, and WooCommerce integrations. It supports managing multiple stores from a single account, automated customer messaging based on shopping behaviour, and chatbot workflows — making it a strong Gorgias alternative for multi-store e-commerce operators.
Re:amaze is a strong fit if its core strengths match your workflow, budget, and support needs. Use the quick signals below before opening the full review.
Re:amaze targets the same e-commerce support market as Gorgias but with a distinct advantage for multi-store operators: managing multiple separate storefronts from a single account without separate helpdesk instances. For brands that have expanded into multiple Shopify stores by region, product line, or acquisition, Re:amaze's multi-store management is a meaningful operational simplification.
Re:amaze connects multiple Shopify, BigCommerce, or WooCommerce stores to a single account — agents see which store a customer ticket is associated with, can access that store's order data in the ticket sidebar, and apply store-specific automations and templates. Brands managing three regional Shopify stores can support all three from one Re:amaze inbox with appropriate store-level filtering.
Re:amaze's Cues feature sends automated messages to website visitors and shoppers based on behavioural triggers — a chat message to visitors who've spent 3 minutes on the checkout page, an email to customers who abandoned their cart, a push notification to returning customers. This proactive messaging layer positions support as customer engagement rather than reactive problem resolution.
Re:amaze charges per team member (not per ticket volume), making it more predictable for teams with seasonal traffic spikes — a high-volume Q4 does not increase the support software bill. For e-commerce businesses with highly variable order volumes, the flat-rate pricing model is more budget-stable than Gorgias's usage-based tiers.
Score: 7.5/10 — Best e-commerce helpdesk for multi-store operators; Gorgias leads on single-store Shopify depth and action integration.
$29/mo
$348/mo billed annually
$49/mo
$588/mo billed annually
$69/mo
$828/mo billed annually
Re:amaze is best for E-commerce brands operating multiple Shopify or BigCommerce stores who need agents to handle all storefronts from one inbox, DTC brands that want to send proactive behaviour-triggered messages to shoppers alongside reactive support, E-commerce teams for whom Gorgias's ticket-volume pricing is unpredictable — Re:amaze's flat per-member pricing is more budget-controllable.
No. Re:amaze does not currently list a permanent free plan in ToolRankr data.
Paid plans start at $29/mo.
Re:amaze is reviewed using ToolRankr's scoring model for ease of use, value, features, support, and overall quality. Affiliate links may earn a commission, but sponsored labels do not change editorial scoring.
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