Project management built specifically for client-facing service teams
Teamwork is a project management and client collaboration platform designed for agencies, consultancies, and professional services firms. Built-in time tracking, retainer management, profitability reporting, and client billing make it the most purpose-built PM tool for organisations that bill by the hour.
Teamwork is a strong fit if its core strengths match your workflow, budget, and support needs. Use the quick signals below before opening the full review.
Teamwork occupies a specific niche in the project management market: it is the most feature-complete tool for agencies and professional services firms that bill clients by the hour. While monday.com and Asana offer time tracking as bolt-on features, Teamwork built its platform from the ground up around the premise that project management and client billing are inseparable for service businesses.
Founded in Cork, Ireland in 2007 by Daniel Mackey and Peter Coppinger, Teamwork has grown into a 200+ person company serving 20,000+ organisations worldwide, with a particular concentration in digital agencies, consulting firms, and IT service providers. Its product suite includes Teamwork Projects, Teamwork Chat, Teamwork Desk (helpdesk), and Teamwork CRM — making it a genuine alternative to the multi-tool stacks many agencies cobble together.
Teamwork's time tracking is genuinely excellent. Hours can be logged against individual tasks, projects, or time logs directly — a flexibility that matches how different team members prefer to work. Built-in timers run within the interface without requiring a separate app. Budget tracking compares logged hours against project budget in real time, flagging projects approaching their limit before they exceed it.
The profitability reporting layer — available from the Deliver plan and above — calculates project margin based on billable rates, logged hours, and project budget. For agency principals who need to know which client accounts are profitable and which are eroding margin, this is a decisive advantage over competitors that require external tools or spreadsheet exports to calculate the same data.
Teamwork's retainer module is the most complete in any mainstream PM tool. Agencies can configure recurring retainers with a set number of hours per period, track hours consumed against the retainer, roll over or reset unused hours per contract terms, and report on retainer utilisation across the entire client portfolio. For agencies managing 20+ monthly retainers, this eliminates the spreadsheet tracking that otherwise becomes a significant administrative overhead.
The client portal lets agencies assign clients as Company users with selective visibility — clients see only the tasks, files, and messages explicitly shared with them. Clients can update task statuses, upload files, and leave comments directly in the portal without seeing internal team notes or admin settings. This is a cleaner separation than many competitors offer.
Teamwork's interface is functional but shows its age relative to newer entrants. The navigation structure is more complex than monday.com, and some views feel cluttered at first. Most users become fluent within a week, and the UI has improved with each major version. The mobile app is competitive with the category average.
Teamwork's support team, based primarily in Cork, has a strong reputation across third-party review platforms. Response times for chat and email support are consistently faster than larger competitors, and the knowledge base is comprehensive. For agencies that need timely help during client delivery, reliable support is a differentiator.
For agencies and professional services firms, Teamwork is the strongest purpose-built choice in the category. Its time tracking, billing, retainer management, and client portal depth is unmatched. For non-service-business use cases, monday.com or Asana are typically better fits.
Score: 7.9/10 — Category-leading for agencies; strong value at mid-tier pricing; interface less modern than top competitors.
Free
Free billed annually
$5.99/mo
$71.88/mo billed annually
$9.99/mo
$119.88/mo billed annually
$19.99/mo
$239.88/mo billed annually
Teamwork is best for Digital and creative agencies managing billable-hour client projects with time tracking and profitability reporting, Consultancies running multiple concurrent client engagements with retainer billing, Professional services firms needing client-facing project visibility without exposing internal operations.
Yes. Teamwork currently lists a free plan in ToolRankr data.
It has a free plan.
Teamwork is reviewed using ToolRankr's scoring model for ease of use, value, features, support, and overall quality. Affiliate links may earn a commission, but sponsored labels do not change editorial scoring.
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