100% free live chat software with unlimited agents and conversations
Tawk.to is a completely free live chat platform with no conversation limits, no agent limits, and no feature paywalls — revenue is generated through optional paid agent staffing services. With over 5 million websites using Tawk.to globally, it is the world's most widely deployed free live chat tool, providing professional chat widgets, canned responses, analytics, and a mobile app at zero cost.
Tawk.to is a strong fit if its core strengths match your workflow, budget, and support needs. Use the quick signals below before opening the full review.
Tawk.to's business model is genuinely unusual: the software is completely free, with no feature paywalls, agent limits, or conversation restrictions. Revenue comes from selling agent staffing services — businesses can hire trained agents from Tawk.to to handle their chat conversations when their own team is unavailable. This model allows the platform to be permanently, substantively free for users who staff their own chat.
Most 'free' live chat tools are free-tier-limited: caps on conversations, limited agent seats, restricted features, or time-bombed trials. Tawk.to's free offering is genuinely comprehensive: unlimited agents, unlimited conversations, all widget customisation options, conversation history, visitor monitoring, canned responses, chat tags, departments, and the mobile app are all free without restriction.
For businesses whose primary need is live human chat rather than automated bot flows, Tawk.to provides the complete feature set with no cost argument.
Tawk.to's feature set covers standard live chat requirements: chat widget with customisable colour, position, and trigger timing; visitor monitoring showing active pages and geographic location; canned responses for common answers; department routing to direct chats to the appropriate team; a knowledge base widget for self-service deflection; and a ticketing system for conversations that require follow-up. A built-in CRM stores visitor contact history.
Tawk.to's chatbot capabilities are basic — pre-chat forms that collect visitor information before routing to an agent, but no sophisticated conversational bot flows, AI resolution, or automated sequences. For businesses whose primary need is live agent chat, this limitation is irrelevant. For those who want AI-automated responses and sophisticated bot logic, Tidio, Crisp, or Intercom are more appropriate.
The free widget displays 'chat with us' powered by Tawk.to branding in small text. Removing this branding costs $19/month — a nominal add-on that many businesses pay for a cleaner presentation while still running entirely on the free platform.
Score: 7.7/10 — Best free live chat by a significant margin; limited bot automation for teams needing AI-driven conversation resolution.
Free
Free billed annually
$19/mo
$228/mo billed annually
Tawk.to is best for Businesses that want live chat at zero cost and primarily need human agents to respond rather than automated bot flows, High-traffic websites with existing support teams who want a professional chat widget without adding a tool subscription, Freelancers, non-profits, and solopreneurs who want to offer live support without recurring software costs.
Yes. Tawk.to currently lists a free plan in ToolRankr data.
It has a free plan.
Tawk.to is reviewed using ToolRankr's scoring model for ease of use, value, features, support, and overall quality. Affiliate links may earn a commission, but sponsored labels do not change editorial scoring.
Get major pricing, feature, and ranking changes for tools you care about.
