Live chat and AI chatbot platform for small businesses and e-commerce websites
Tidio is a live chat and AI chatbot platform for small businesses and e-commerce websites, combining a live chat widget, Lyro AI chatbot (trained on the business's content), email ticketing, and basic helpdesk functionality. Its accessible pricing and fast setup — widget live in 5 minutes with no technical knowledge — make it the default live chat and chatbot tool for small business websites and Shopify stores.
Tidio is a strong fit if its core strengths match your workflow, budget, and support needs. Use the quick signals below before opening the full review.
Tidio's positioning is the fastest, most accessible entry point to professional live chat and AI chatbot functionality. Its free tier, 5-minute setup, and Lyro AI make it the go-to choice for small businesses and e-commerce stores that want customer communication tooling without committing to a full helpdesk platform.
Tidio's free plan includes live chat with unlimited conversations — a genuine unlimited free tier in a market where most tools cap free plans at 50–200 chats. For small businesses that handle modest chat volume, the free plan covers the full live chat workflow indefinitely without payment.
Tidio's Lyro AI trains on the business's website content, FAQ pages, and uploaded documents — answering customer questions conversationally without requiring bot flow configuration. Unlike traditional rule-based chatbots that require mapping question-and-answer flows manually, Lyro learns from content and handles novel question phrasing. For businesses with substantial FAQ content, Lyro can deflect a meaningful proportion of repetitive questions.
Tidio's Shopify connector shows cart contents, order history, and previous purchases in the agent sidebar during live chat conversations. Agents can send discount codes directly from the chat interface. For Shopify stores, these capabilities turn the live chat widget into a sales assistance tool as well as a support channel.
Score: 7.2/10 — Best live chat + AI chatbot entry point for small businesses; not a full helpdesk replacement for teams with complex support workflows.
Free
Free billed annually
$29/mo
$348/mo billed annually
$59/mo
$708/mo billed annually
$499/mo
$5,988/mo billed annually
Tidio is best for Small business websites and Shopify stores that want live chat and an AI chatbot without a complex helpdesk setup, Founders and solo operators who want to provide immediate chat support with AI handling conversations when they are unavailable, E-commerce businesses that want a chatbot trained on their product FAQs to reduce repetitive pre-purchase questions.
Yes. Tidio currently lists a free plan in ToolRankr data.
It has a free plan.
Tidio is reviewed using ToolRankr's scoring model for ease of use, value, features, support, and overall quality. Affiliate links may earn a commission, but sponsored labels do not change editorial scoring.
Get major pricing, feature, and ranking changes for tools you care about.
